Who We Are
Heartland Auto Transport ("Heartland," "we," "us," or "our") is a licensed auto transport broker based in Alabama. We arrange the shipment of vehicles by independent motor carriers throughout the United States.
This Privacy Policy explains what information we collect when you visit heartlandautotransport.com, request a quote, book a shipment, or contact us, and how we use, share, and protect that information. By using our website or services, you agree to the practices described here.
Information We Collect
Information you give us
- Quote details. Pickup and delivery ZIP codes or addresses, your preferred timeframe or dates, the type of trailer you want, and the year, make, model, and condition of your vehicle.
- Contact details. Your name, email address, and phone number.
- Booking details. Full pickup and delivery addresses, the names and phone numbers of the people who will release and receive the vehicle, and any instructions you give us.
- Payment details. Information needed to complete payment for your shipment.
- Communications. The content of phone calls, emails, text messages, and other messages you exchange with us.
Information collected automatically
When you visit our website, our hosting provider records standard technical information, such as your IP address, browser and device type, the pages you view, the date and time of your visit, and the page that referred you. We use this information to keep the website secure and working properly and to understand how it is used.
Information from others
We receive information related to your shipment from the carriers we assign, such as pickup and delivery times and vehicle condition reports. If you ask us to coordinate with a dealer, seller, buyer, or another person, we may receive information from them as well.
How We Use Your Information
We use the information we collect to:
- prepare and send you a price quote;
- arrange, schedule, and manage the transport of your vehicle;
- contact you by phone, email, or text message about your quote or shipment;
- answer your questions and provide customer support;
- process payment and keep records of our transactions;
- follow up on a quote you requested and tell you about our own services, where the law allows;
- maintain, protect, and improve our website and services;
- detect and prevent fraud or misuse; and
- comply with laws and regulations that apply to us.
Text Messages
If you check the consent box on our quote form or otherwise agree to receive text messages, you consent to receive recurring SMS updates and notifications from Heartland Auto Transport about your requests and our services. Message frequency varies. Message and data rates may apply. Your consent is not a condition of purchase.
You can stop text messages at any time by replying STOP. Reply HELP for assistance, or call us at (205) 578-6129.
We do not share mobile phone numbers, text messaging opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with the service providers that help us deliver our text messages, and with the carrier assigned to your shipment so that the driver can reach you.
How Long We Keep Information
We keep personal information for as long as we need it for the purposes described in this policy. Federal regulations require transportation brokers to retain records of the shipments they arrange, and we keep those records for at least the required period. Information from quote requests that do not lead to a shipment is kept only for as long as we have a business reason to keep it.
How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, and unauthorized access. Our website is served over an encrypted connection. No method of transmitting or storing information is completely secure, however, and we cannot guarantee absolute security.
Your Choices and Rights
- Text messages. Reply STOP to any text message to unsubscribe.
- Email. Use the unsubscribe link in a marketing email, or contact us and ask to be removed.
- Phone calls. Tell us you do not wish to receive further calls, and we will honor your request.
- Access, correction, and deletion. You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We will respond as required by law. We may need to keep certain records to meet our legal obligations.
Depending on the state where you live, you may have additional privacy rights, such as the right to know what information has been collected about you and the right not to be treated differently for exercising your rights. To make a request, contact us using the details at the end of this policy. We may ask for information to verify your identity before acting on a request.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Links to Other Websites
Our website may contain links to websites we do not operate. We are not responsible for the privacy practices of those websites, and we encourage you to read their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and change the effective date at the top. Your continued use of our website or services after a change means you accept the updated policy.
How to Contact Us
If you have questions about this Privacy Policy or want to make a request about your personal information, contact us:
- By phone: (205) 578-6129, 24 hours a day
- By email: info@heartlandautotransport.com
- By mail: at the office nearest you, listed on our Contact page